Improve Digital

Client Services Manager

Improve Digital

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $80,000 per year

About the role

  • The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts.
  • Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions.
  • You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment.
  • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
  • Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
  • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
  • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.

Requirements

  • 1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
  • Understanding of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
  • Experience managing a portfolio of enterprise clients or a book of business.
  • Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
  • Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
  • Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
  • Excellent communication and presentation skills, with a client-first mindset.
  • Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
  • Experience leading and mentoring junior team members.
  • A proactive, solution-oriented attitude with a passion for digital innovation.
Benefits
  • A competitive compensation package with a strong commission structure.
  • Flexible working options, including a hybrid model from our New York office.
  • Comprehensive benefits, including 401(k) contributions and health insurance.
  • Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media.
  • 24 vacation days.
  • 2 days volunteering leave.
  • Team lunches from Uber eats covered up to $25 per office day!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client servicesaccount managementmedia planningdata-driven advertisingaudience targetingupsellingrevenue growthperformance metrics analysisdigital advertising solutionsportfolio management
Soft Skills
communication skillspresentation skillsorganizational skillsclient-first mindsetcross-functional collaborationproactive attitudesolution-oriented mindsetmentoringanticipating client needsresults-oriented