Client Services Manager

Improve Digital

Client Services Manager driving client retention and revenue growth across high-priority accounts for a global digital media platform. Collaborating with various teams to optimize digital advertising solutions.

Posted 4/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

About the role

Key responsibilities & impact

The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts.
Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions.
You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment.
Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
Identify new revenue opportunities, including upselling additional services and expanding product adoption.
Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.

Requirements

What you’ll need

1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
Understanding of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
Experience managing a portfolio of enterprise clients or a book of business.
Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
Excellent communication and presentation skills, with a client-first mindset.
Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
Experience leading and mentoring junior team members.
A proactive, solution-oriented attitude with a passion for digital innovation.

Benefits

Comp & perks

A competitive compensation package with a strong commission structure.
Flexible working options, including a hybrid model from our New York office.
Comprehensive benefits, including 401(k) contributions and health insurance.
Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media.
24 vacation days.
2 days volunteering leave.
Team lunches from Uber eats covered up to $25 per office day!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client servicesaccount managementmedia planningdata-driven advertisingaudience targetingupsellingrevenue growthperformance metrics analysisdigital advertising solutionsportfolio management

Soft Skills

communication skillspresentation skillsorganizational skillsclient-first mindsetcross-functional collaborationproactive attitudesolution-oriented mindsetmentoringanticipating client needsresults-oriented