QA Analyst – Contractor

Imprint

Quality Assurance Analyst at fintech company auditing fraud operations and disputes for compliance. Ensuring accuracy and consistency in agent decision-making processes, contributing to risk management.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $34 per hourWebsite

About the role

Key responsibilities & impact

Audit fraud operations cases.
Audit dispute cases.
Maintain QA methodology.
Surface themes to leadership.
Drive corrective action.
Calibrate with stakeholders.
Escalate systemic issues.

Requirements

What you’ll need

2–4 years in QA, audit, compliance, or operations at a fintech, bank, card issuer, payments company, or similarly regulated environment.
Hands-on experience with fraud operations workflows (transaction review, account actions, customer authentication) and/or dispute workflows (chargebacks, Reg Z).
Working knowledge of Regulation Z (billing disputes, provisional credit).
Demonstrated ability to read a policy, review a case, and clearly identify the gap — with the written reasoning to back it up.
Strong written communication.
High judgment in gray areas.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA methodologyfraud operations workflowsdispute workflowstransaction reviewaccount actionscustomer authenticationchargebacksRegulation Z

Soft Skills

written communicationjudgment