Lead Solutions Engineer

Imprint

Lead Solutions Engineer facilitating enterprise partner success by managing payment solutions at Imprint. Collaborate with cross-functional teams to drive product improvements and streamline integration processes.

Posted 5/14/2026full-timeNew York City • California, New York • 🇺🇸 United StatesSenior💰 $180,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
Drive pre-sales technical discovery and solutioning:
Understand partner needs and constraints.
Map Imprint capabilities to partner requirements.
Serve as payments and card program expert to architect a best-in-class card program.
Provide technical guidance, architecture input, and implementation approach.
Own post-sales technical implementation and partner delivery:
Lead integration planning and execution.
Troubleshoot technical issues and unblock launches.
Build strong relationships with partner technical teams.
Drive proactive communication with partners to surface opportunities and mitigate risks.
Partner closely with Product and Engineering to influence roadmap:
Help define new products and improvements that solve real partner and consumer problems.
Ensure new partner and consumer-facing product features are aligned with partner expectations
Automate and standardize partner delivery:
Improve tooling, documentation, and repeatable integration patterns.
Contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
Improve technical documentation and partner-facing implementation guides.

Requirements

What you’ll need

Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles
Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs
Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture
General understanding of how products are built, including front-end and back-end development concepts
Demonstrated ability to operate effectively in ambiguity and bring structure to unstructured problems
Extremely detail-oriented with a track record of managing complex, multi-stakeholder projects to successful completion
Collaborative team player with strong cross-functional partnership skills
Excellent judgment in balancing partner needs with internal priorities and knowing when to escalate strategic decisions
Motivated by building a successful company and willing to operate as a senior individual contributor
Proven track record of improving processes through tooling and automation.

Benefits

Comp & perks

Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

ATS Keywords

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Hard Skills & Tools

REST APIsfront-end technologiesmobile SDKsweb SDKspayments experiencepayment networksPSPspayment product architectureintegration planningtechnical implementation

Soft Skills

collaborative team playercross-functional partnershipdetail-orientedproject managementexcellent judgmentproblem-solvingcommunicationoperating in ambiguitystrategic decision-makingmotivation