Credit Reporting Manager

Imprint

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution.
  • Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines.
  • Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned.
  • Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage.
  • Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems.
  • Track and document issue trends to help prioritize engineering and process improvements.
  • Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner.
  • Maintain a strong working knowledge of bureau reporting standards and operational dependencies.
  • Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity.
  • Help define efficient processes and documentation that scale as new products and programs launch.

Requirements

  • 3–5+ years of experience in credit reporting operations, payments, lending, or financial services — bonus points for exposure to credit card disputes in particular.
  • Strong communication and relationship skills — you can navigate ambiguity with clarity and build trust with internal and external partners.
  • Comfortable working with data and tools (e.g., SQL or equivalent) to validate, investigate, and present findings.
  • Collaborative mindset with a proactive attitude — you don’t just identify problems, you help solve them.
  • Familiarity with credit reporting standards (Metro 2, FCRA) and disputes processes
Benefits
  • Competitive compensation and equity packages
  • Leading configured work computers of your choice
  • Flexible paid time off
  • Fully covered, high-quality healthcare, including fully covered dependent coverage
  • Additional health coverage includes access to One Medical and the option to enroll in an FSA
  • 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
  • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data validationdata investigationissue resolutioncredit bureau reportingprocess improvementdispute resolution
Soft skills
communication skillsrelationship managementcollaborative mindsetproactive attitudeproblem-solving