Imply

Senior Customer Architect

Imply

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇵 Japan

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformGrafanaJavaPythonSplunkSQL

About the role

  • Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases.
  • Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments.
  • Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities.
  • Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, responsive engagement, and a commitment to long-term success.
  • Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale.
  • Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit.
  • Help achieve revenue targets set by the company
  • Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team

Requirements

  • 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases.
  • Strong knowledge of observability architectures, log and metrics pipelines, and related tools, with strong Splunk knowledge and familiarity with complementary technologies such as Cribl, Grafana, or Elastic preferred.
  • Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java.
  • Demonstrated ability to proactively lead deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value.
  • Detail-oriented with strong ownership, accountability, and communication skills, able to explain complex concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams.
  • Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit.
Benefits
  • Participate in Imply’s equity plan subject to terms of the applicable plans and policies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
observabilitySIEManalytics platformsSplunkCriblGrafanaElasticSQLSPLPython
Soft skills
communicationownershipaccountabilitycollaborationproblem-solvingcustomer engagementtrust-buildingleadershipdetail-orientedproactive