Customer Success Manager – Strategic, Mid-market
Implicity
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Salary
💰 €38,000 - €41,000 per year
About the role
- Lead deployments in large centers, managing medical professionals and experts in their field to ensure seamless adoption.
- Build long-term ties with demanding medical teams through active listening and professional excellence.
- Master the platform to train medical staff, simplifying complex features to ensure their full autonomy.
- Proactively identify and negotiate opportunities to expand the volume and value of your accounts.
- Build trust through regular site visits and participation in key medical congresses.
- Work on high-impact initiatives (ex: Marketing, Ops) to improve our global CSM efficiency.
Requirements
- Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management.
- SaaS Culture: You are comfortable with complex software products.
- Languages: You speak and write fluently in both French and English.
Benefits
- Health care plan: Alan (50% employer)
- Luncheon voucher: 9€ (50% employer)
- Transport: 50% of your pass OR sustainable mobility pass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningprofessional excellencetrust buildingnegotiationtrainingcommunication