IMPLAN

Customer Success Manager

IMPLAN

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

Job Level

Junior

About the role

  • Develop a deep understanding of IMPLAN data and all IMPLAN products
  • Provide thorough and personalized orientation for new customers regarding using the IMPLAN software
  • Establish and maintain relationships with all clients in the vertical
  • Achieve and maintain the target renewal retention
  • Provide ongoing analytical support to clients across multiple communication platforms
  • Identify expansion opportunities (upsell/cross sell) to grow customer spend
  • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer

Requirements

  • Ability to multi-task and work with multiple software platforms simultaneously
  • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning
  • Strong research skills and experience with complex analytical problem solving
  • Comfort with sales and upselling techniques
  • Ability to communicate easily with professors, researchers, and university staff
  • Excellent verbal and written communication skills
  • Comfort and familiarity with a team-based work environment
  • Ability to self-direct and prioritize with minimal supervision
  • Willingness to adapt and be challenged
  • Proficiency with Microsoft Office and Google Suites
  • Fluency in English
Benefits
  • Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance
  • Flexible Spending Accounts
  • Retirement 401k plan with Company Match
  • Gym Membership Reimbursement
  • Paid Time Off and 10 Company Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical problem solvingupselling techniquesIMPLAN dataIMPLAN softwaremulti-taskingresearch skillsconceptual thinkingdeductive reasoning
Soft Skills
communication skillsrelationship buildingself-directionprioritizationadaptabilityteam collaborationcustomer orientation