Technical Account Manager
Impiricus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
- Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
- Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.
- Manage rep-to-territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution.
- Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.
- Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
- Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
- Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.
- Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch.
- Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev.
- Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
- Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines. Track build progress and clarify requirements for Engineering/Dev as needed. Close out tickets with documentation of what was deployed and any changes made. Communicate technical risks, dependencies, and lift to the broader pod.
Requirements
- 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success.
- 1+ years of experience writing SQL queries and a baseline familiarity with Python to support data pipelines and integration workflows.
- Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
- Ability to translate technical workflows into clear, client-friendly communication for CS and Sales.
- Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.
Benefits
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythondata ingestionAPI integrationsdata mappingsegmentation logicQA testingdata structurestaggingtracking
Soft skills
problem-solvingorganizational skillscommunicationcoordinationclient-friendly communication