Senior Project Manager – Client Operations Lead, Paid Ads

IMPACT

Senior Project Manager managing paid media campaigns at Swell, a digital marketing agency. Overseeing project lifecycles, client communications, and team capacity for smooth operations.

Posted 5/13/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSenior💰 $85,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch.
Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays
Own the internal review checkpoint — assets do not go to clients until they are cleared by you
Support during recurring client calls; update the agenda, capture decisions, schedule next steps
Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch
Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached
Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity
Flag capacity risk before it becomes a missed deadline or a burnout signal
Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them
Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists
Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks
Document the client communication model so it's transferable, not stored in your head
Run Swell huddles; contribute to the Agency Services All-Hands
Onboard new team members (employees and freelancers)
Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams)

Requirements

What you’ll need

4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing
Working understanding of how paid campaigns get built and launched (you don't need to run ads, you need to know what a launch readiness checklist looks like)
Strong ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch
Comfort maintaining quality and deadlines with both internal teammates and external clients
Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones
Direct, clear written communication; you can deliver a status update or a hard "no" in three sentences
Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so

Benefits

Comp & perks

Health, vision, and dental coverage
401(k) with company match
Paid time off and a flexible work schedule
Paid parental leave to support your growing family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperations managementprocess buildingworkflow automationcampaign planninglaunch readiness checklistcapacity planningtemplate creationstatus updatesrisk assessment

Soft Skills

communicationclient managementteam collaborationproblem-solvingexpectation managementpattern recognitiondecision makingadaptabilityleadershiponboarding