Event Operations Manager
Impact XM
full-time
Posted on:
Location Type: Office
Location: Addison • Illinois, New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the day-to-day operational and administrative hub for both MES and EXP, managing shared systems, trackers, and tools that support production and event delivery.
- Provide coordination and organizational support across client projects and new business initiatives, ensuring teams are aligned and informed.
- Support Producers, Event Managers, and leadership with scheduling, resource tracking, and internal tool management.
- Maintain departmental trackers for project resourcing, freelance assignments, vendor contacts, and active program summaries.
- Partner with leadership to develop and maintain onboarding materials, process documentation, and guides for internal teams and freelancers.
- Ensure internal processes, templates, and workflows are consistently updated and applied across departments.
- Act as a go-to resource for operational questions, maintaining alignment with company procedures, file organization standards, and production best practices.
- Collaborate with UK operations and resourcing teams to align processes, integrate systems, and support coordinated global staffing.
- Facilitate cross-department communication between Creative, MES, EXP, Digital Solutions, Operations, and Finance teams.
- Support project reporting, forecasting, and visibility into departmental workloads, budgets, and schedules.
- Prepare and distribute meeting agendas, notes, and follow-up actions.
- Manage shared documentation, folders, and version control across departments.
- Assist with special projects, logistics, or production needs as requested — adapting to evolving priorities and timelines.
Requirements
- Bachelor’s degree (B.A. or B.S.) or equivalent professional experience.
- 5+ years of experience in an agency, production, or event environment.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, detail-oriented setting.
- Strong understanding of project tracking, documentation, and operational workflows.
- Familiarity with resource management, contracting, vendor setup, and administrative best practices.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and project management tools (e.g., Monday, Smartsheet, Asana).
- Experience with budget tracking systems and financial documentation.
- Excellent communication skills, with the ability to document, organize, and share information effectively.
Benefits
- Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project trackingdocumentationoperational workflowsresource managementbudget trackingfinancial documentation
Soft skills
organizational supportcommunicationability to manage multiple prioritiesdetail-orientedcollaboration
Certifications
Bachelor’s degree