Impact XM

Events

• Serve as the day-to-day operational and administrative hub for both MES and EXP, managing shared systems, trackers, and tools that support production and event delivery.
• Provide coordination and organizational support across client projects and new business initiatives, ensuring teams are aligned and informed.
• Support Producers, Event Managers, and leadership with scheduling, resource tracking, and internal tool management.
• Maintain departmental trackers for project resourcing, freelance assignments, vendor contacts, and active program summaries.
• Partner with leadership to develop and maintain onboarding materials, process documentation, and guides for internal teams and freelancers.
• Ensure internal processes, templates, and workflows are consistently updated and applied across departments.
• Act as a go-to resource for operational questions, maintaining alignment with company procedures, file organization standards, and production best practices.
• Collaborate with UK operations and resourcing teams to align processes, integrate systems, and support coordinated global staffing.
• Facilitate cross-department communication between Creative, MES, EXP, Digital Solutions, Operations, and Finance teams.
• Support project reporting, forecasting, and visibility into departmental workloads, budgets, and schedules.
• Prepare and distribute meeting agendas, notes, and follow-up actions.
• Manage shared documentation, folders, and version control across departments.
• Assist with special projects, logistics, or production needs as requested — adapting to evolving priorities and timelines.

Event Operations Manager