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Front Office Manager
IMPACT Physical Therapy & Sports RecoveryFront Office Manager at IMPACT Physical Therapy managing patient interactions and ensuring smooth clinic operations. Responsible for welcoming patients, managing appointments, and handling insurance verifications.
Posted 4/17/2026full-timeChampaign • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite
About the role
Key responsibilities & impact- Welcome patients with warmth and professionalism—whether in person or by phone
- Own the check-in/check-out process, including collecting co-pays and verifying insurance
- Accurately manage scheduling and appointment flow using our EMR
- Handle insurance verifications, authorizations, and follow-ups with confidence
- Maintain efficient front desk operations while enforcing clinic policies and procedures
- Collaborate with clinicians and support team to ensure exceptional patient care
- Occasionally assist with therapy tech support and light clerical duties
Requirements
What you’ll need- Experience with insurance verification
- Experience with EMRs
- Experience with clinic operations
- Detail-oriented
- Organized
- Confident managing a busy front desk
- Natural problem solver
- Multitasker with a service-first mindset
- Prior experience in a physical therapy or medical setting highly preferred, but not required
Benefits
Comp & perks- Full suite of benefits including Medical, Dental and Vision coverage (and more!)
- PTO
- 401K
- Eligible for year-end bonus opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance verificationEMRclinic operations
Soft Skills
detail-orientedorganizedconfidentproblem solvermultitaskerservice-first mindset