IMPACT Physical Therapy & Sports Recovery

Administrative Assistant

• Welcome patients with warmth and professionalism—whether in person or by phone
• Own the check-in/check-out process, including collecting co-pays and verifying insurance
• Accurately manage scheduling and appointment flow using our EMR
• Handle insurance verifications, authorizations, and follow-ups with confidence
• Maintain efficient front desk operations while enforcing clinic policies and procedures
• Collaborate with clinicians and support team to ensure exceptional patient care
• Occasionally assist with therapy tech support and light clerical duties

Front Office Manager