Technical Services Engineer III

impact.com

Technical Services Engineer supporting client SaaS integrations for impact.com’s commerce partnership platform. Troubleshooting technical issues, guiding onboarding, and improving post-launch customer support.

Posted 8/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and maintaining technical integrations on SaaS platforms, with strong problem-solving abilities and effective communication skills to support client solutions. Proficient in analyzing data and logs to troubleshoot issues while collaborating with cross-functional teams to enhance client onboarding and support.

Highest-signal resume keywords

SaaS Platform SupportHTML, CSS, JavaScript, SQLTechnical Integration ManagementProblem-Solving SkillsTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSJavaScriptSQLREST APIsFTPTechnical IntegrationData AnalysisTroubleshootingClient Solutions

Soft Skills

Problem-SolvingCommunication SkillsOrganizational SkillsAttention to DetailSelf-Starter Mindset

Tools & Technologies

Ticketing SystemsIntegration GuidesTraining MaterialsHelp Content

Industry Keywords

Digital MarketingAffiliate MarketingTechnical SupportCustomer SuccessCross-Functional Collaboration

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Develop and maintain deep knowledge of impact.com products, platform capabilities, enhancements, and relevant industry trends
Support design, implementation, management, troubleshooting, optimization, and maintenance of technical integrations for new and existing clients
Partner with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams
Deliver seamless onboarding and strong post-launch support
Own client technical issues end-to-end, from investigation and root cause analysis through resolution and communication
Manage and prioritize incoming technical requests through ticketing systems
Identify recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders
Create and maintain technical documentation, integration guides, training materials, and help content
Identify, scope, and help develop internal tools or reports to improve troubleshooting workflows

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity
Strong understanding of designing, implementing, and supporting client solutions on SaaS platforms
Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable
Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus
Excellent problem-solving and troubleshooting skills
Clear, confident verbal and written communication skills in English
Ability to explain technical concepts to technical and non-technical audiences
Self-starter mindset, curiosity, and desire to continuously learn and improve processes
Strong organizational skills, attention to detail, and ability to prioritize effectively

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee
Flexible spending accounts and 401(k)
Responsible PTO policy with flexible time off
Up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
Monthly gym reimbursement
Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval
Free Coursera subscription and PXA courses
26 weeks of fully paid parental leave for the primary caregiver
13 weeks of fully paid parental leave for the secondary caregiver
Technology stipend for home office setup
Monthly internet expense allowance
Additional 5% variable annual bonus contingent on Company performance