Onboarding Manager

impact.com

Onboarding Manager at impact.com managing the onboarding lifecycle for customers to drive successful program launches. Collaborating with internal teams and ensuring best practices for onboarding efforts.

Posted 4/20/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the onboarding lifecycle from kickoff to activation.
Guide customers through platform setup, integrations, and program configuration.
Deliver onboarding sessions and training to clients.
Ensure customers follow best practices for successful program setup.
Identify and resolve common onboarding challenges.
Maintain project timelines and ensure milestone completion.
Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
Leverage onboarding playbooks, templates, and scalable resources.
Track onboarding progress and communicate status to stakeholders.

Requirements

What you’ll need

Strong project management and organizational skills
Ability to communicate technical concepts to non-technical audiences
Client-facing experience in onboarding, implementation, or customer success
Ability to manage multiple onboarding projects simultaneously
~2+ years experience in customer-facing roles
Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Benefits

Comp & perks

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementonboardingprogram configurationintegrationstraining deliverymilestone completiononboarding playbookstemplatesscalable resourcesclient onboarding

Soft Skills

organizational skillscommunication skillsclient-facing experienceability to manage multiple projectsproblem-solvingcollaborationtechnical communicationcustomer successadaptabilitytime management