Client Success Coach

Impact Clients

Full-time remote Client Success Coach assisting students in launching impactful online businesses. Requires strong communication and mentoring skills in a high-performance environment.

Posted 7/29/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $10,000 - $15,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively conduct onboarding and coaching calls, while innovating training materials and managing client relationships. Proficient in utilizing various tools and technologies to enhance client engagement and maintain high attention to detail in reporting and process improvement.

Highest-signal resume keywords

Client OnboardingCoaching CallsVideo Training ProductionCommunication SkillsOrganic Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AccountabilityCoachingSalesAttention to DetailProcess Improvement

Soft Skills

MotivationInspirationAdaptabilityOpen to FeedbackProfessional Communication

Tools & Technologies

LoomActiveCampaignSlackZapierCalendlyGSuiteCRM

Industry Keywords

Organic MarketingClient EngagementKPI ComplianceSOP DevelopmentFast-Paced Environment

About the role

Key responsibilities & impact

Conduct new onboarding calls daily to welcome new students.
Conduct check-in coaching calls daily to hold accountable, motivate, and inspire students inside the program.
Message clients daily to hold them accountable to their goals and moderate the community.
Hold weekly group coaching calls answering client questions.
Innovate products by creating and producing new video trainings/worksheets.
Take renewal/upgrade calls with clients and enroll them into backend coaching programs.
Report on multiple communication channels daily and maintain high attention to detail.

Requirements

What you’ll need

You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
You will be conducting new onboarding calls daily to welcome in new students.
You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
Weekly group coaching calls answering client questions
Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
A coach or mentor at heart—you love helping people
Clear, professional communicator (spoken and written English)
Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
Sales background
Able to handle fast-paced environments, multiple clients, and changing priorities
Willing to grow with us long-term (3+ years)—this isn’t a side hustle
Open to feedback and constructive coaching (we’ll train you, but we expect growth)
Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

Benefits

Comp & perks

Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience)
Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.