Customer Support Agent

IMPACT BRANDS

Customer Support Agent in a fully remote health and wellness company connecting with global customers. Engaging in sales, retention, and conflict resolution while ensuring customer satisfaction.

Posted 5/5/2026full-timeRemote • 🇱🇰 Sri LankaMid-LevelSenior💰 $600 per monthWebsite

About the role

Key responsibilities & impact

Lead customer interactions efficiently while maintaining a professional tone.
Identify at-risk customers and apply problem-solving strategies.
Analyze customer needs to recommend relevant products and services.
Document customer records to ensure a seamless experience.
Address complex service issues with a positive, solutions-oriented approach.
Perform other related tasks as required.

Requirements

What you’ll need

Proven track record in sales, retention, or a metrics-driven customer service environment.
Native-level English (written and verbal).
Proficient in CRM software and standard office applications.
Ability to multitask and navigate diverse customer personalities.
Previous experience in the Medical or Healthcare sectors is highly preferred.
Availability to work weekends.

Benefits

Comp & perks

Remote work.
15+ Working Days of Holidays.
Internet subsidy.
Health and wellness budget.
Birthday Gift.
Team spirit activities.
Professional growth opportunities.
2 paid days for volunteering.
Permanent contract.
Global flatwork culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM softwaremetrics-driven customer service

Soft Skills

problem-solvingcustomer interactionmultitaskingpositive approachsolutions-oriented