Customer Support Agent

IMPACT BRANDS

Remote Customer Support Agent for health and wellness industry. Leading customer interactions while documenting and resolving issues in a fully remote setting.

Posted 5/5/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $500 per monthWebsite

About the role

Key responsibilities & impact

Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.
Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.
Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.
Documentation: Document customer records to ensure a seamless experience.
Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.
And other tasks

Requirements

What you’ll need

Experience: Proven track record in sales, retention, or a metrics-driven customer service environment.
Communication: Native-level English (written and verbal) with a strong professional phone presence.
Technical Skills: Proficient in CRM software and standard office applications.
Adaptability: Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
Industry Plus: Previous experience in the Medical or Healthcare sectors is highly preferred.
Availability to work weekends.

Benefits

Comp & perks

Welcome Gift. Experience a warm welcome with our exclusive present designed just for you.
Remote work. We are a fully remote organization, allowing you to work from any location.
More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
Birthday Gift. Celebrate your special day with additional time-off.
Team spirit. Enjoy regular team-building activities and engaging online events.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Permanent contract. Enjoy stability with long-term growth opportunities.
Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
A whole bunch of other benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM softwareoffice applications

Soft Skills

communicationproblem-solvingconflict resolutionadaptabilitycustomer interactionempathymultitaskingpositive attitudesolutions-oriented approach