Director, Strategy & Operations – Service Line Leader, Quality

Impact Advisors

Healthcare consulting director leading quality and clinical documentation engagements for health systems. Driving sales, analytics, client delivery, and service-line growth.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare quality performance, clinical documentation integrity, and patient safety improvement, with a strong ability to lead teams and manage client relationships. Proficient in interpreting complex healthcare data and developing actionable strategies for quality improvement.

Highest-signal resume keywords

Healthcare Quality PerformanceClinical Documentation IntegrityQuality Measurement MethodologiesClient-Facing Engagement LeadershipEpic Reporting and Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Quality RatingsPatient Safety ImprovementQuality Analytics InterpretationPerformance Improvement StrategiesBusiness DevelopmentData SynthesisExecutive Communication

Soft Skills

Team LeadershipMentoringInfluencing Decision-MakingClient Relationship Management

Tools & Technologies

Epic

Industry Keywords

Healthcare AdministrationPublic HealthNursingConsulting Director LevelCSM ScoresLeapfrogSafety Ratings

About the role

Key responsibilities & impact

Maintain and lead $3.5M–$5.0M in annual sales for quality and clinical documentation engagements
Oversee client engagements as the client-facing Director
Manage 6–8 full-time employees and 3–5 contractors across 3–5 quality projects
Interpret complex quality analytics and conduct analyses independently
Independently lead assessments for quality and clinical documentation integrity performance
Mentor project teams and lead business development for the quality service line
Develop internal methodology for ongoing client engagements as solutions evolve and grow
Partner with provider organizations to assess quality and clinical documentation performance, identify improvement opportunities, and develop actionable strategies

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, public health, nursing, business, or a related field required
Master’s degree preferred
Significant hospital or health system experience related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings required
Direct hospital-based experience in healthcare quality performance, clinical documentation integrity, hospital quality ratings, and patient safety improvement required
Experience operating at the consulting Director level strongly preferred
Healthcare consulting experience and client-facing engagement leadership preferred but not required
Deep knowledge of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies
Ability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable results
Ability to lead teams, manage senior client relationships, influence decision-making, and support business growth in a consulting environment
Epic technical background and experience with Epic reporting and provider documentation workflows preferred
Relevant industry certifications or clinical credentials are a plus

Benefits

Comp & perks

Annual performance bonus eligibility for salaried positions
Additional benefits and perks may be available depending on the position and employment terms
Professional development opportunities
Supportive, inclusive culture
Flexible/autonomous work environment
Diversity and inclusion initiatives