Senior Trainer – Revenue Cycle Managed Services, Process & Standards

Impact Advisors

Senior Trainer managing training programs across revenue cycle operations for a healthcare consulting firm. Supporting onboarding and performance reinforcement for on-shore and off-shore teams.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Lead end-to-end onboarding for on-shore and off-shore revenue cycle resources, ensuring readiness across people, process, and technology.
Develop role-based onboarding curricula aligned to standard workflows, client requirements, and performance expectations.
Own the creation, maintenance, and version control of SOPs, job aids, and training materials for revenue cycle workflows.
Deliver training across Impact Advisors preferred workflow technologies, Epic, Oracle, and other client systems.
Translate complex revenue cycle requirements into clear, actionable training content for onshore and global teams, including vendors.
Partner with Performance Analysts to deliver refresher training tied to QA findings, audit results, and performance trends.
Identify recurring errors or knowledge gaps and proactively design remediation and reinforcement training plans.
Collaborate closely with Quality, Operations leaders, and client SMEs to align training with operational priorities and SLAs.
Support change management initiatives by enabling teams through effective communication and training during workflow or system changes.

Requirements

What you’ll need

High School Diploma or equivalent required.
10+ years of healthcare revenue cycle experience, spanning front-end, mid-cycle, and/or back-end functions.
5+ years of experience in training, onboarding, or enablement roles, preferably within managed services or outsourced operations.
Demonstrated experience training and supporting off-shore or near-shore teams.
Strong ability to create clear, structured process documentation and training materials.
Proven ability in Excel, Viso, and Powerpoint.
Excellent communication and facilitation skills with the ability to engage diverse audiences.
Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
Revenue cycle certifications (e.g., CRCR, CHFP, CPC) a plus.
Epic experience strongly preferred.
Experience in a consulting or client-facing environment.
Limited travel (up to 1x per month), including potential visits to off-shore locations.

Benefits

Comp & perks

Additional benefits and perks may also be available, depending on the position and employment terms.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue Cycle ManagementTraining Material DevelopmentProcess DocumentationExcelVisioPowerPoint

Soft Skills

Excellent CommunicationFacilitation SkillsEngagement with Diverse Audiences

Certifications

CRCRCHFPCPC