Impact Advisors

Workday Payroll, Time, Absence Consultant

Impact Advisors

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $173,000 per year

About the role

  • Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients.
  • Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
  • Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support.
  • Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
  • Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
  • Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
  • Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
  • Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.

Requirements

  • 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence.
  • Experience in a managed services model.
  • Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
  • Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies.
  • Experience leading Workday release assessments and regression testing in a multi-client environment.
  • Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
  • Excellent communication, presentation, and relationship management skills.
  • Workday certification preferred.
Benefits
  • Additional benefits and perks may also be available, depending on the position and employment terms.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WorkdayPayrollTime TrackingAbsencerelease managementregression testingissue resolutionsystem configurationcompliancetriage
Soft Skills
client-facingconsultingrelationship managementcommunicationpresentationmentoringproblem-solvingstrategic advisoryleadershiporganizational
Certifications
Workday certification