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Real Estate Support Specialist – SaaS Property Management
Immoware24 GmbHSupport-Spezialist:in für Immoware24s SaaS-Immobilienverwaltungssoftware. Beratung, Schulung und fachliche Unterstützung für Immobilienverwaltungskunden.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property management software and customer training, with a strong foundation in real estate principles and accounting practices. Capable of providing exceptional customer support and creating user documentation to enhance user experience.
Highest-signal resume keywords
Property Management Software ExpertiseRental Property Management ExperienceService Charge Statement PreparationAccounting KnowledgeExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Management SoftwareService Charge Statement PreparationAccountingReal Estate ManagementCustomer Training
Soft Skills
Excellent Communication SkillsConfident PresenceReliable Work StyleCustomer Contact EnjoymentMotivation
Certifications & Qualifications
Commercial Vocational Training in Real Estate
Industry Keywords
Rental Property ManagementOperating Cost ReconciliationCondominium Owners' Association ManagementReal EstateProperty Management
About the role
Key responsibilities & impact- Answer customer inquiries about the property management software by phone and email after comprehensive onboarding
- Train customers online, at the company's premises, and—on request—on-site at the customer's location
- Guide customers through the software and provide subject-matter expertise on property management topics
- Assist in creating and maintaining the help center and user manual
- Help customers quickly find suitable solutions
Requirements
What you’ll need- Completed commercial vocational training in real estate, a degree in real estate/real estate management, or several years of professional experience in the industry
- Experience with rental property management
- Experience preparing service charge statements (operating cost reconciliations)
- Knowledge of accounting
- Enjoyment of customer contact
- Confident and professional presence
- Excellent communication skills
- Passion and motivation
- Reliable, deadline-oriented work style
- Initial professional experience in property management is a plus
- Basic knowledge of condominium owners' association (WEG) management is a plus
Benefits
Comp & perks- Opportunity to quickly advance into a trainer/training-lead role
- Committed and highly motivated team
- Weekly cross-site exchange
- Annual summer and Christmas parties
- Flat hierarchies
- Targeted professional development opportunities
- Autonomous, responsible work
- Supportive working environment
- Part-time option
- Working hours: 30–40 per week
- Two flexible work-from-home days per week