IMMIGRANT INVEST

Head of Client Services

IMMIGRANT INVEST

full-time

Posted on:

Location Type: Remote

Location: Estonia

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Job Level

Lead

About the role

  • Design and enforce internal service standards — including response time and key control points throughout the client journey
  • Optimise team operations to reduce processing time, enhance internal collaboration, and improve client satisfaction metrics
  • Act as an escalation point for sensitive or high-profile cases, resolving issues with diplomacy and professionalism
  • Ensure seamless collaboration between legal experts, external partners, and client managers to deliver a unified client experience
  • Delegate and oversee responsibilities effectively, maintaining high accountability and performance within the team
  • Promote a culture of service excellence and continuous improvement, introducing innovative tools and best practices
  • Implement a client feedback system to capture insights and drive service enhancements
  • Champion the smart use of platforms and tools , driving adoption and improving process efficiency across the department.

Requirements

  • Proven experience leading a client service or operations department, ideally in a high-touch, international, or legal services environment
  • Comfortable working with CRM systems, process automation tools, and analytics platforms
  • Strong understanding of client lifecycle management and service excellence principles
  • Exceptional leadership, delegation, and conflict-resolution skills
  • Process-oriented mindset with experience in system implementation or service design
  • Fluent English and Russian (additional languages are a plus)
  • Experience in working across jurisdictions or within a regulated environment is preferred
Benefits
  • A mission-driven, premium service environment with global impact
  • The chance to shape and lead a high-performing department
  • Collaborative international team and professional development opportunities
  • Competitive salary and performance-based bonuses
  • Flexible working arrangements
  • Fully remote role with occasional trips to Malta or Portugal.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client lifecycle managementservice excellence principlesprocess automationsystem implementationservice design
Soft Skills
leadershipdelegationconflict resolutiondiplomacyprofessionalismaccountabilitycollaborationcontinuous improvement