Customer Success Manager, German Speaking
Immersive Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams.
Requirements
- A number of years experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills.
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
- Based in central Germany, with good travel links. You must also be able to speak fluent German
Benefits
- Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off
- Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,
- Career and learning development through the platform and our ‘Learn Anything’ fund
- Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
- Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
- We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
- While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaSCybersecurityCyber Risk ManagementClient ManagementProject ManagementPlanningPresentationWritten Communication
Soft skills
Organizational SkillsCommunication SkillsRelationship ManagementCollaborationProblem SolvingStrategic ThinkingCustomer EngagementUpsellingCross-sellingMonitoring CSAT