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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient intake processes, insurance verification, and medical coding, while providing exceptional customer service in a fast-paced environment. Proficient in managing multiple priorities and maintaining compliance with privacy regulations.
Highest-signal resume keywords
Patient Intake ProcessInsurance VerificationICD-9/ICD-10 CodingCustomer Service ExperienceBilingual Spanish Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ICD-9 CodingICD-10 CodingInsurance VerificationPreauthorizationUtilization ManagementComputer SkillsWord-Processing SkillsMedical TerminologyCPT CodingHCPCS Coding
Soft Skills
Interpersonal RelationsCommunication SkillsDecision-MakingTime ManagementStress Management
Tools & Technologies
CentricityIDXHME Support Services
Industry Keywords
MedicareMedicaidBillingCollectionInsurance VerificationInformation PrivacyConfidentiality Policies
About the role
Key responsibilities & impact- Talk to referral sources
- Collect and enter patient intake information into the computer system
- Complete the intake process and initial authorization
- Verify insurance and determine benefits or self-pay status
- Provide excellent telephone and in-person customer service
- Answer and return telephone calls promptly and courteously
- Triage phone calls as appropriate
- Respond to requests accurately and timely
- Coordinate with facility departments to ensure patients receive appropriate treatment
- Organize daily activities to ensure department functions meet accepted standards
- Establish and maintain effective internal and external working relationships
- Comply with information privacy and confidentiality policies and regulations
- Obtain insurance eligibility and benefits information using phone and online resources for HME Support Services
- Maintain authorizations and notify insurance companies of patient arrival as needed
- Complete eligibility and authorization requirements within required timeframes
- Translate physician narrative diagnoses into ICD-9 or ICD-10 codes for HME Support Services
- Maintain management-established productivity levels when completing orders
Requirements
What you’ll need- One year of customer service experience
- Excellent interpersonal relations and communication skills
- Experience working effectively in time-sensitive situations
- Ability to handle multiple priorities simultaneously
- Ability to make prompt, accountable decisions
- Ability to work under stress
- Computer and word-processing skills
- Preferred: One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization, and utilization management
- Preferred: Experience with Centricity/IDX
- Preferred: Knowledge of Intermountain Healthcare's computer systems
- Preferred: Bilingual Spanish speaking
- Preferred: Admitting, billing, collection, and/or insurance verification experience
- Preferred: Knowledge of CPT/HCPCS/ICD-9/ICD-10 codes
- Preferred: Medical terminology
- Ability to see and read information, labels, documents, and monitors
- Ability to verbally communicate and hear and understand spoken information quickly and accurately
- Manual dexterity for frequent computer use and typing
Benefits
Comp & perks- Generous benefits package covering programs supporting physical, mental, and spiritual well-being
- PEAK program with up-front tuition coverage paid directly to the academic institution
- 100+ learning options, including undergraduate studies, high school diplomas, and professional skills and certificates
- PEAK eligibility beginning on day 1 of employment
- Remote work expectations include use of company equipment