Physicians Answering Service Specialist

IMH

Physicians Answering Service Specialist triaging patient calls for Intermountain Health, a nonprofit healthcare system. Managing after-hours calls, coordinating on-call resources, and documenting patient concerns.

Posted 8/18/2026full-timeMurray • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing incoming calls and providing support to patients. Proficient in multitasking and utilizing computer systems to document and triage calls in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsCritical ThinkingMultitasking AbilityBasic Medical TerminologyEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer KnowledgeTyping SkillsData EntryCall TriageDocumentation

Soft Skills

Organizational SkillsInterpersonal SkillsProblem-Solving SkillsProfessionalismTeam Collaboration

Industry Keywords

After-Hours SupportPatient CareCall ManagementOffice ExperienceClerical Responsibilities

About the role

Key responsibilities & impact

Provide an essential 24-hour, 365-day answering service for patients
Take incoming calls and use critical thinking to determine each call’s disposition
Answer inbound and outbound calls and screen callers using scripted and non-scripted guidelines
Collaborate with team members to determine the best course of action and assess services needed
Triage and manage incoming calls for urgency, intensity, and service request
Support patients or callers and direct calls to the appropriate on-call resource
Simultaneously manage telephone and computer systems to address caller concerns and requests
Dispatch accurate demographics and patient concerns to on-call providers or nurses
Document incoming call information using a specific software platform
Create an outstanding customer experience as the first after-hours point of contact
Maintain knowledge of system-wide program procedures and logistics across multiple offices
Work independently and as part of a team

Requirements

What you’ll need

Basic computer knowledge
Strong typing, customer service, and telephone skills
Familiarity with basic medical terminology or ability to learn and understand it
Demonstrable organizational, prioritization, multitasking, and communication skills
Demonstrable interpersonal skills, including functioning as part of a team
Ability to manage sensitive and highly emotional incoming calls while maintaining professionalism
Critical thinking and problem-solving skills
Experience requiring effective verbal, written, interpersonal communication, and collaboration skills
Preferred: experience in an office or clerical setting with customer service, keyboarding, and data entry responsibilities
Availability for after-hours shifts, weekends, holidays, and potentially graveyard shifts
Ability to complete 4–6 weeks of training from 08:00–17:00
Ability to work 40 scheduled hours weekly

Benefits

Comp & perks

Shift differentials given for evenings, nights and weekends
Generous benefits package covering a wide range of wellness programs
PEAK program with up-front tuition coverage paid directly to the academic institution
100+ learning options including undergraduate studies, high school diplomas, and professional skills and certificates
PEAK eligibility on day 1 of employment
Equal opportunity employer