Pre-Access Central Scheduler, Bilingual

IMH

Bilingual patient scheduler pre-registering patients and managing high-volume calls for Intermountain Health’s nonprofit healthcare system. Validating insurance and maintaining accurate patient records remotely.

Posted 8/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, data management, and customer service within a healthcare setting. Proficient in handling high call volumes and resolving technical issues while maintaining effective communication and support for patients.

Highest-signal resume keywords

Revenue Cycle ExperienceContact Center ExperienceBilingual CommunicationMedical Insurance KnowledgeCustomer Service Etiquette

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingData InputTyping Speed 30+ WPMTechnical Issue ResolutionReading ComprehensionComplex Problem Solving

Soft Skills

Active ListeningCritical ThinkingActive Learning

Tools & Technologies

Multiple Scheduling SystemsPhone Systems

Certifications & Qualifications

ALTA Language Services Qualified Bilingual Staff Assessment (QBS)

Industry Keywords

HealthcarePatient Data ManagementService Behavior Standards

About the role

Key responsibilities & impact

Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments
Complete administrative work associated with scheduling appointments
Transcribe external physician orders
Handle high call volumes for multiple locations and departments
Use multiple systems to perform scheduling functions
Resolve technical issues independently with minimal assistance
Provide patients with preparation and location information
Collect and accurately input patient data
Validate patient insurance and explain benefits as needed
Manage phone calls, including answering, transferring, and conferencing between multiple parties
Mentor new hires as needed
Promote Intermountain Health’s mission, vision, and values and follow service behavior standards
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent OR four years of revenue cycle experience
Minimum of two years of revenue cycle experience and/or two years of contact center experience
Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)
Fluent in multiple languages
Customer service etiquette
Basic medical insurance knowledge
Intermediate computer operating knowledge
Multi-channel phone experience
Typing speed of 30+ WPM
Active listening
Reading comprehension
Critical thinking
Active learning
Complex problem solving
Ability to see and read information, labels, monitors, equipment, and supplies
Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately
Manual dexterity to manipulate complex and delicate equipment
Frequent computer, phone, and cable setup and use

Benefits

Comp & perks

Generous benefits package covering programs for wellness and living healthy, happy, secure, connected, and engaged
PEAK program with up-front tuition coverage paid directly to the academic institution
100+ learning options through PEAK, including undergraduate studies, high school diplomas, and professional skills and certificates
PEAK eligibility starting on day 1 of employment
Company equipment use for remote work (referenced in remote work expectations)