Care Coordination Operations Manager – Proactive Care

IMH

Care coordination operations manager leading teams and workflows for Intermountain Health, a nonprofit healthcare system. Improving population health outcomes, service delivery, and operational performance.

Posted 8/14/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational leadership within healthcare settings, focusing on care coordination, performance management, and process improvement. Proficient in utilizing data-driven insights to enhance operational efficiency and align services with population health goals.

Highest-signal resume keywords

Healthcare Operations ManagementCare CoordinationPerformance Metrics AnalysisProcess Improvement InitiativesLeadership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational LeadershipData AnalysisPerformance ManagementWorkflow StandardizationLean PrinciplesContinuous Improvement MethodologiesResource AllocationOperational Capacity PlanningProject ManagementCare Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCoachingCollaborationAccountability

Tools & Technologies

Microsoft Office ApplicationsOperational Systems

Industry Keywords

Population HealthValue-Based CareAmbulatory OperationsClinical OperationsPractice Transformation

About the role

Key responsibilities & impact

Provide operational leadership and oversight for care coordination services
Direct, coach, and develop supervisor-level leaders through performance management, accountability, succession planning, and leadership development
Establish and monitor productivity, quality, service, and operational performance metrics
Use data to identify opportunities and implement improvements
Partner with clinical, operational, physician, and analytics leadership to align services with organizational priorities and population health goals
Lead implementation and sustainment of standardized workflows, operational best practices, and continuous improvement initiatives
Manage staffing, resource allocation, workload distribution, and operational capacity planning
Identify operational barriers, process variation, and performance risks and implement solutions
Lead operational change initiatives, including new technologies, workflows, programs, and processes
Collaborate with Network Operations, Care Management, Medical Group leadership, Analytics, and affiliate practice stakeholders

Requirements

What you’ll need

Associate degree or equivalent experience is required; relevant experience may be considered in place of formal education
At least three years of experience in healthcare operations, care coordination, care management, population health, clinical operations, practice transformation, or a related healthcare operations or leadership environment
Experience leading teams, projects, operational initiatives, or workflow improvement efforts
Experience using operational metrics, reports, and performance data to guide decisions and improve outcomes
Strong verbal and written communication skills
Strong computer skills, including Microsoft Office applications and other applicable operational systems
Leadership experience managing supervisors or other people leaders preferred
Experience in care coordination, care management, population health, value-based care, ambulatory operations, or patient outreach programs preferred
Experience leading process improvement and operational transformation initiatives preferred
Experience with Lean principles, continuous improvement methodologies, or workflow standardization preferred
Experience collaborating with physicians, clinical leaders, operations leaders, analytics teams, and cross-functional stakeholders preferred

Benefits

Comp & perks

Generous benefits package covering wellness, health, security, connection, and engagement programs
PEAK program with up-front tuition coverage paid directly to the academic institution
100+ learning options through PEAK, including undergraduate studies, high school diplomas, and professional skills and certificates
PEAK eligibility beginning on day 1 of employment
Equal opportunity employer