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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and diagnosing problems, translating technological requirements into specifications, and managing small to mid-size projects. Proficient in configuring and integrating systems while ensuring compliance with documentation and change management standards.
Highest-signal resume keywords
Epic CertificationEpic Healthy PlanetEpic AmbulatoryClinDoc ExperienceProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ConfigurationWorkflow DocumentationTechnical DesignBusiness ReportingTesting Plans DevelopmentIntegration SupportTroubleshootingIncident ResolutionRequirements GatheringServiceHub Resource Planning
Soft Skills
CollaborationProblem SolvingCommunicationStakeholder EngagementTraining Development
Tools & Technologies
Epic SystemsServiceHubCommand Center ToolsKnowledge Management Systems
Certifications & Qualifications
Epic Certification
Industry Keywords
HealthcareInformation TechnologyProject ManagementChange ManagementVendor Management
About the role
Key responsibilities & impact- Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
- Gathers, validates, and translates technological requirements into design and development specification while providing product management.
- Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
- Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
- Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
- Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
- Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
- Collaboratively works with peers, internal and external stakeholders, and vendors.
- Follows documentation and change management standards.
- Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
- Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
- Develop and understands business reporting needs for end users.
- Participates in on-call and command center responsibilities, if applicable.
- Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity.
- Attends and participates in team, project and department meetings to increase awareness and information flow.
- Work with project requestor to complete the minimum viable product of a demand in ServiceHub.
- Request resources for projects and enhancement work using ServiceHub Resource Plan process.
Requirements
What you’ll need- Prefer candidates with certification in Epic Healthy Planet, Epic Ambulatory or ClinDoc with experience building Rep Workbench Reports.
- Prefer 2+ years building in Epic (experience should be recent, within the last 18 months).
- Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
- Will be required to certify on one or more Epic applications and maintain certification.
Benefits
Comp & perks- Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.