Customer Service Associate

IMH

Customer Service Associate handling inbound and outbound calls for billing inquiries and patient satisfaction at Intermountain Health. Utilizing Revenue Service Organization knowledge to resolve issues effectively.

Posted 7/29/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and collections within a call center environment, with a strong focus on patient satisfaction and effective communication. Proficient in resolving billing inquiries and understanding medical billing and insurance processes.

Highest-signal resume keywords

Customer Service ExperienceCollections ExperienceCall Center EnvironmentMedical Billing KnowledgeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsBilling ProcessesInsurance KnowledgeFirst Contact ResolutionProblem Resolution

Soft Skills

Patient SatisfactionNegotiation SkillsInterpersonal Skills

Industry Keywords

Revenue Service OrganizationPatient InquiriesFinancial Liability

About the role

Key responsibilities & impact

Handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests
Utilizing overall knowledge of the Revenue Service Organization to provide accurate information and resolve issues
Ensuring patient satisfaction through effective communication
Negotiating with patients to resolve their financial liability
Meeting productivity and quality measures including first contact resolution goals for patient encounters

Requirements

What you’ll need

Demonstrated experience in customer service, collections or a call center environment
Demonstrates knowledge of excellent customer service behaviors
Demonstrates basic computer skills
Two (2) years of experience in customer service, collections or call center environment (preferred)
Demonstrates basic knowledge of general medical billing, insurance and billing processes (preferred)

Benefits

Comp & perks

Flexible work options
Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness