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IMH

Contact Center Representative

IMH

Contact Center Representative fostering relationships between Intermountain and patients while managing inquiries. Duties include documentation, communication, and collaboration with healthcare teams.

Posted 7/29/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while effectively managing patient interactions and documentation using Electronic Medical Records (EMR). Proficient in fostering relationships and communicating professionally with patients and guardians.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving AbilityAnalytical SkillsElectronic Medical Records (EMR)Interpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Professional Interpersonal SkillsCommunication Skills
Tools & Technologies
Electronic Medical Records (EMR)
Industry Keywords
Medical TerminologyCall Center Environment

About the role

Key responsibilities & impact
  • First connection between Intermountain and patients
  • Foster relationships with patients and guardians
  • Answer phones and interface with callers
  • Document essential information using electronic medical records (EMR)
  • Identify and resolve patient requests
  • Contribute to enterprise productivity and quality measures

Requirements

What you’ll need
  • One year of customer service experience
  • Demonstrated problem-solving ability
  • Strong analytical skills
  • Ability to work in a call center environment
  • Professional interpersonal and communication skills
  • Medical terminology helpful
  • Experience with Electronic Medical Records (EMRs) preferred

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development programs
  • Equipment provided (laptop, monitors, etc.)
  • Generous benefits package for well-being