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About the role
Key responsibilities & impact- This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
- Fully remote but must travel as needed for mandatory meetings, site visits and go-lives.
- Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
- Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
- Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
- Serve as PM and complete PM functions for mid-size projects with multiple teams.
- Performs quality review of team build.
- Collaboratively works with peers, internal and external stakeholders, and vendors.
- Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Requirements
What you’ll need- Bachelor's degree is required in information technology, healthcare, business, or related field.
- actively working towards a Bachelor's Degree with nine years of professional experience
- Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
- Will be required to certify on one or more Epic applications and maintain certification.
- Operate computers and other IT equipment requiring the ability to move finger and hands
- See and read computer monitors and documents
- Remain sitting or standing for long periods of time to perform work.
Benefits
Comp & perks- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementWorkflow DesignTechnical SupportIncident ResolutionQuality ReviewApplication ImplementationData AnalysisDocumentationTraining DevelopmentIntegration Support
Soft Skills
CollaborationProblem SolvingCommunicationAdaptabilityTeamwork
Certifications
Epic Application Certification