Application Analyst – Patient Access

IMH

Application Analyst providing IT support for Patient Access at Intermountain Health. Collaborating with stakeholders and managing healthcare applications throughout their lifecycle.

Posted 6/30/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $51 per hourWebsite

About the role

Key responsibilities & impact

Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams
Collaboratively works with peers, internal and external stakeholders, and vendors
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
Develop and understands business reporting needs for end users
Participates in on-call and command center responsibilities, if applicable
Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
Attends and participates in team, project and department meetings to increase awareness and information flow
Work with project requestor to complete the minimum viable product of a demand in ServiceHub
Request resources for projects and enhancement work using ServiceHub Resource Plan process

Requirements

What you’ll need

Bachelor's degree is preferred in information technology, healthcare, business, or related field
Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area
Will be required to certify on one or more Epic applications and maintain certification
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
In-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents

Benefits

Comp & perks

generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

System ConfigurationWorkflow DocumentationData CollectionTesting Plans DevelopmentTechnical Design Specification

Soft Skills

Problem SolvingCollaborationCommunication

Certifications

Epic Application Certification