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Patient Placement Specialist – Telecrisis
IMHPatient Placement Specialist at Intermountain Health managing bed requests and coordinating patient flow. Collaborating with clinical staff to ensure efficient throughput within the hospital.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Teletrackingpatient placement matrixmedical terminology
Soft Skills
communicationcustomer serviceorganizational skillsproblem solvingstress managementteamworkself-motivation
Industry Keywords
bed requestsadmission statusbed availabilityinpatient bed requestsdirect admissionsout of network admitsEmergency departmentsurgery schedule
About the role
Key responsibilities & impact- Serves as the primary contact for all bed requests from all portals of entry.
- Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
- Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix.
- Prioritizes bed assignments based on urgency of request.
- Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges.
- Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
- Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
- Works with the Patient Flow nurse to process direct admissions and out of network admits.
- Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
Requirements
What you’ll need- Demonstrated experience working in customer service.
- Demonstrated experience in the medical field.
- Demonstrated strong communication, customer service and organizational skills.
- Demonstrated ability to set priorities and problem solve, independently.
- Demonstrated ability to handle stressful situations with resolute demeanor.
- Demonstrated ability to function well in a team environment.
- Demonstrated motivated and self-directed.
- Medical terminology background (preferred).
Benefits
Comp & perks- Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.