Patient Service Representative

IMH

Patient Service Representative at Intermountain Health, serving as the first connection with patients. Ensuring superior customer experience and collaborating with fellow caregivers in patient care.

Posted 6/27/2026full-timeWest Valley City • Utah • 🇺🇸 United StatesJunior💰 $18 - $24 per hourWebsite

About the role

Key responsibilities & impact

Serves as the first connection between Intermountain and patients.
Embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers.
Ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Greets and checks-in/out patients, as well as verifying information supplied by patients.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
Proactively requests payments from patients on current and past medical services.

Requirements

What you’ll need

Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
One year of customer service experience involving interactions with customers in person and by phone (preferred).
Billing and collections experience (preferred).
Computer literacy in using electronic medical records (EMR) systems and other relevant software (preferred).
High school diploma or GED preferred (preferred).

Benefits

Comp & perks

Comprehensive benefits package that covers wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata entrybillingcollectionspatient registrationappointment schedulingdocumenting in EMR

Soft Skills

interpersonal skillscommunication skillscollaborative workprofessional mannercustomer satisfaction

Certifications

high school diplomaGED