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About the role
Key responsibilities & impact- This position is responsible for complex to expert level work supporting information technology application(s)
- Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
- Gathers, validates, and translates technological requirements into design and development specification while providing product management
- Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
- Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
- Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
- Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
- Serve as PM and complete PM functions for projects of complex nature and span cross functional areas.
- Manage the portfolio of IT projects and initiatives for the assigned business units, ensuring alignment with IT strategy and roadmap, prioritization of business needs, and delivery of business value (if applicable).
Requirements
What you’ll need- Bachelor's degree is required in information technology, healthcare, business, or related field.
- Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas.
- Prefer candidates that have experience with Phoenix, Bones, Wisdom, Kaleidoscope, Dermatology & Occupational Medicine.
- Will be required to certify on one or more Epic applications and maintain certification.
- Operate computers and other IT equipment requiring the ability to move finger and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work.
Benefits
Comp & perks- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem analysissystem configurationsystem testingsystem installationsystem implementationsystem monitoringsystem maintenanceworkflow documentationproject managementtechnical design
Soft Skills
stakeholder supportcommunicationtroubleshootingcollaborationproblem-solvinganalytical thinkingadaptabilityattention to detailtime managementcross-functional teamwork
Certifications
Bachelor's degreeEpic certification