Application System Technical Analyst

IMH

. Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.

Posted 4/25/2026full-timeWest Valley City • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $51 per hourWebsite

About the role

Key responsibilities & impact

Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.
Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications, while supporting product management activities.
Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
Documents current and future-state workflows and recommends technical and functional design solutions to support business needs.
Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions.
Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.
Adheres to documentation, change management, and configuration management standards.
Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity.
Participates in the creation and delivery of training materials and knowledge-based documentation for peers, end users, and other team members.
Configures and integrates electronic and mechanical hardware with software solutions to meet defined functional requirements.
Develops an understanding of business reporting needs and supports reporting solutions for end users.
Participates in on-call rotations and command center activities, as applicable.
Attends and actively participates in team, project, and department meetings to promote communication, collaboration, and information sharing.
Works with project requesters to define and deliver minimum viable products (MVPs) for requests submitted in ServiceHub.
Requests and coordinates resources for projects and enhancement efforts using the ServiceHub Resource Planning process.

Requirements

What you’ll need

Two (2) years of related work experience or actively working toward a bachelor’s degree with four (4) years of experience in a related field.
Requires certification in one or more Epic applications and ongoing maintenance of certification, as applicable.
Bachelor’s degree preferred in information technology, healthcare, business, or related field.
Proficiency with Microsoft 365 tools, including Excel, Word, Teams, and PowerPoint, for documentation, communication, and collaboration.
Operate computers and other IT equipment requiring the ability to move finger and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work.

Benefits

Comp & perks

Benefits Eligible: Yes
Generous benefits package covering a wide range of programs to foster wellness.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supporttechnical supportsystem configurationsystem testingproject managementworkflow documentationintegrationtroubleshootingreporting solutionstest script development

Soft Skills

collaborationcommunicationproblem-solvingstakeholder engagementproject coordinationdocumentation adherencetraining developmentanalytical skillsorganizational skillsteam participation

Certifications

Epic applications certification