Patient Account Associate Tier II, Credit Balances

IMH

Customer Account Associate managing payment postings and resolving customer issues at Intermountain Health. Providing friendly and courteous service while ensuring account resolution processes are followed.

Posted 4/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provides extraordinary care to our customers through friendly, courteous, and professional service
Identifies appropriate payment details and saves back-up as appropriate
Researches, validates and makes adjustments to payment postings
Follows up in accordance with procedures and policies with an overall goal of account resolution
Utilizes resources to find payment documentation and interpret payer contracts
Initiates payer recoupments, payer refunds, and patients refunds where applicable
Operates computers and other office equipment, as well as various computer software
Trains new and existing associates

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required
Knowledge of Medicaid and Medicare billing regulations required
Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment postingbillingfollow-uppayer recoupmentspayer refundspatient refundsinsurance authorizationcollectionshospital revenue cyclephysician revenue cycle

Soft Skills

customer servicecourteousnessprofessionalismcommunicationtraining

Certifications

High School DiplomaGED