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About the role
Key responsibilities & impact- Provides extraordinary care to our customers through friendly, courteous, and professional service
- Identifies appropriate payment details and saves back-up as appropriate
- Researches, validates and makes adjustments to payment postings
- Follows up in accordance with procedures and policies with an overall goal of account resolution
- Utilizes resources to find payment documentation and interpret payer contracts
- Initiates payer recoupments, payer refunds, and patients refunds where applicable
- Operates computers and other office equipment, as well as various computer software
- Trains new and existing associates
Requirements
What you’ll need- High School Diploma or equivalent (GED) required
- One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required
- Knowledge of Medicaid and Medicare billing regulations required
- Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payment postingbillingfollow-uppayer recoupmentspayer refundspatient refundsinsurance authorizationcollectionshospital revenue cyclephysician revenue cycle
Soft Skills
customer servicecourteousnessprofessionalismcommunicationtraining
Certifications
High School DiplomaGED