Application Analyst

IMH

. Provide application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards .

Posted 4/23/2026full-timeWest Valley City • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $51 per hourWebsite

About the role

Key responsibilities & impact

Provide application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards
Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications
Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware
Documents current and future-state workflows and recommends technical and functional design solutions to support business needs
Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support
Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions
Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals
Adheres to documentation, change management, and configuration management standards
Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity

Requirements

What you’ll need

2 years of related work experience or actively working toward a bachelor’s degree with 4 years of experience in a related field
Requires certification in one or more Epic applications and ongoing maintenance of certification
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
In-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions

Benefits

Comp & perks

We care about your well-being – mind, body, and spirit
Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supporttechnical supportsystem analysisworkflow documentationtesting planstest scriptsincident resolutionproject managementintegrationtroubleshooting

Soft Skills

collaborationcommunicationproblem-solvingstakeholder engagementneeds assessmentanalytical thinkingdocumentation skillsorganizational skillsadaptabilityattention to detail

Certifications

Epic applications certification