Patient Account Associate II

IMH

Patient Account Associate II providing friendly service and billing support at Intermountain Health. This role resolves complex account issues in a timely manner as part of a customer care team.

Posted 4/16/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provides extraordinary care to our customers through friendly, courteous, and professional service
Identify appropriate payment details and save back-up as appropriate
Balance payments to deposits in systems and applications
Post all payments to patient accounts, using both electronic and manual posting systems
Research, validate and make adjustments to payment postings
Follow up in accordance to procedures and policies with an overall goal of account resolution
Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
Research and follow-up on missing information, such as EOB and insurance remittances
Contact payers as necessary to obtain detailed info in regard to payments
Complete more difficult assignments, and assist teammates with balancing issues
Escalate issues and trends to leadership
Meet department's productivity and quality goals
Collaborate with other teams across the organization
Participate in meetings and educational requirements
Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent, required
Minimum of one (1) year of full cycle medical billing experience, required
Minimum of six (6) months in a healthcare Cash Posting role, required
Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required
Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required
Basic understanding of accounting procedures such as debits/credits, required
Experience with insurance claim appeals, required
Excellent computer skills (including Microsoft Office applications), required
Familiarity with electronic remittances, required

Benefits

Comp & perks

Health insurance
Comprehensive benefits package that covers a wide range of programs
Generous benefits package to foster a sustainable culture of wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingcash postingCPTICD-10modifiersaccounting proceduresinsurance claim appealselectronic remittancespayment postingEOB interpretation

Soft Skills

customer servicecommunicationcollaborationproblem-solvingattention to detailtime managementteamworkadaptabilityleadershiporganizational skills