Application System Technical Analyst – Staff
IMH
full-time
Posted on:
Location Type: Remote
Location: Utah • United States
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Salary
💰 $32 - $51 per hour
Job Level
About the role
- Provides support to stakeholders by analyzing and diagnosing system issues, determining root cause, and implementing appropriate resolutions.
- Gathers, validates, and translates business and technical requirements into functional and technical design specifications, providing product management support as needed.
- Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
- Documents and recommends workflow improvements and technical or functional designs to support business needs.
- Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
- Resolves incidents, problems, and service requests in accordance with defined service levels and departmental standards.
- Serves as Project Manager for small to mid-sized projects involving multiple teams, completing assigned PM responsibilities.
- Collaborates effectively with peers, internal stakeholders, and external vendors.
- Adheres to documentation, change management, and governance standards.
- Develops and contributes to training materials and knowledge-based documentation for peers, end users, and other team members.
- Configures and integrates electronic and mechanical hardware with software solutions to meet functional and technical specifications.
- Develops and understands business reporting needs to support end users and operational decision-making.
- Participates in on-call rotations and command center responsibilities, as required.
- Assists in developing and maintaining testing plans and test scripts to validate system functionality, outputs, and integrity.
- Attends and actively participates in team, project, and departmental meetings to support collaboration and information sharing.
- Works with project requestors to define and deliver minimum viable products (MVPs) for demands submitted through ServiceHub.
- Requests project and enhancement resources using the ServiceHub Resource Plan process.
Requirements
- Bachelor's degree is preferred in information technology, healthcare, business, or related field.
- Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
- Willing to obtain Epic build certification within the first six months of hire.
- Current Epic certification(s) particularly Epic Dorothy and Comfort Change Management understanding/experience.
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
- Knowledge of system analysis and operating systems
- Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write correspondence, and process documents.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system analysistechnical design specificationsworkflow improvementsincident resolutiontesting planstest scriptsintegrationconfigurationtroubleshootingbusiness reporting
Soft Skills
collaborationcommunicationproject managementproblem-solvingstakeholder engagementdocumentationtraining developmentanalytical skillsorganizational skillsadaptability
Certifications
Epic build certificationEpic Dorothy certificationComfort Change Management certification