Patient Account Associate II – Credit Balances

IMH

Patient Account Associate providing customer service and account management for health insurance payments. Researching and resolving payment posting issues with patients and payers.

Posted 4/15/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provides extraordinary care to our customers through friendly, courteous, and professional service
Researches, validates and makes adjustments to payment postings
Follows up in accordance with procedures and policies with an overall goal of account resolution
Initiates payer recoupments, payer refunds, and patients refunds where applicable
Able to navigate various payer claim portals and understand payer functionality
Train new and existing associates

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required
Knowledge of Medicaid and Medicare billing regulations required
Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred

Benefits

Comp & perks

generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment postingbillingfollow-uppayer recoupmentspayer refundspatient refundsauthorizationcollections

Soft Skills

customer servicecourteousprofessionalismtraining

Certifications

High School DiplomaGED