IMH

Contact Center Representative

IMH

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $19 - $25 per hour

Job Level

Junior

About the role

  • The Contact Center Representative is the first connection between Intermountain and patients
  • Responsible for fostering relationships with patients, parents, and guardians regarding the patient's care
  • Answering phones promptly and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.
  • Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
  • Documents essential information using the electronic medical record (EMR) and coordinating with other teams to provide seamless solutions for the patient.
  • Uses analytical skills and technical resources to anticipate and resolve patient requests.

Requirements

  • One year of customer service experience
  • Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
  • Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
Benefits
  • We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvinganalytical skillsself-motivatedinterpersonal skillscommunication skills