Patient Financial Advocate
IMH
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
Visit company websiteExplore more
Salary
💰 $20 - $30 per hour
About the role
- Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs.
- Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.
- Completes and submits appropriate applications to Department of Human Services or MA Site as applicable.
- Follows up through determination.
- Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services.
- Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.
- Follows up with patients, providers, and insurance companies to resolve billing issues and disputes.
- Educates patients on their financial obligations and rights and provide information on billing policies and procedures.
- Documents all financial counseling and assistance activities in the electronic health record system.
- Collaborates with other departments and teams to ensure a positive and seamless patient experience.
Requirements
- Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
- Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
- Demonstrated proficiency in interpreting insurance Explanation of Benefits.
- Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email
- Demonstrates excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- High School Diploma or GED (preferred).
- Experience in financial counseling, insurance verification, or collections (preferred).
- Experience with Epic (preferred).
- Bilingual Spanish speaking (preferred).
Benefits
- generous benefits package
- wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial counselinginsurance verificationcollectionsinsurance billingmedical terminologyreimbursement practicesinterpreting insurance Explanation of Benefitspatient accessMicrosoft Officeelectronic health record systems
Soft Skills
communicationinterpersonal skillsproblem-solvingindependent workcollaborative workadaptabilitycustomer service
Certifications
High School DiplomaGED