Imediato Nexway

Systems Analyst, Support and Implementation

Imediato Nexway

full-time

Posted on:

Location Type: Hybrid

Location: Ribeirão Preto • Brasil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERPMySQLRPASOAPSQL

About the role

  • Respond to incident tickets and requests for system improvements, ensuring compliance with SLAs;
  • Escalate tickets to higher support levels to obtain necessary resolutions;
  • Analyze tickets to identify root causes;
  • Work in partnership with business areas to understand and resolve incidents, and to identify improvement opportunities in Backoffice platforms, WMS, and TMS;
  • Support business areas in defining and structuring scopes for new projects and improvement initiatives;
  • Provide technical support to contracted consulting firms, ensuring alignment and efficiency in implementing technical system requirements;
  • Create articles and populate the knowledge base with known errors and remediation procedures.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field;
  • Experience in Requirements Analysis;
  • Experience with infrastructure (Windows servers, networking, Microsoft Active Directory);
  • Knowledge of databases (SQL Server, MySQL);
  • Preferred: Data modeling (UML, BPMN) and Project/Service Management (PMBOK, ITIL);
  • Knowledge of process/workflow (BPMN);
  • Experience with MS Office;
  • Knowledge of ERP systems;
  • System integration (REST API, Web Services, SOAP);
  • SAP HANA, PostgreSQL;
  • Experience with systems such as Rodopar, SAP, Sênior, and Crystal Reports;
  • Process automation (RPA);
  • Project management methodologies (Agile, Scrum, Waterfall/PMBOK);
  • UML diagrams.
Benefits
  • Meal allowance (food voucher)
  • Meal voucher / grocery basket
  • Health insurance
  • Dental plan
  • Life insurance
  • Transportation voucher
  • Wellhub
  • Pharmacy discounts
  • University discounts
  • Language course discounts
  • Orienteme (mental health program)
  • Birthday day off
  • Alura platform subscription
  • Newborn kit
  • Wedding kit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Requirements AnalysisWindows serversMicrosoft Active DirectorySQL ServerMySQLData modelingProcess/workflowREST APIWeb ServicesSOAP
Soft Skills
incident responseproblem analysiscollaborationtechnical supportcommunication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Computer EngineeringPMBOKITIL