Account Manager – Corporate Legal

iManage

Account Manager responsible for corporate legal customer relationships at iManage. Driving net revenue retention and customer expansion using advanced technology.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on driving Expansion Revenue and Net Revenue Retention (NRR) through strategic relationship building and consultative sales approaches. Proficient in utilizing CRM systems like Salesforce to manage account portfolios and analyze business trends.

Highest-signal resume keywords

B2B Account ManagementCustomer SuccessExpansion RevenueSalesforce CRMAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Portfolio ManagementExpansion PlanningProduct AdoptionBusiness ReviewsForecastingStakeholder EngagementConsultative SalesTrend AnalysisROI ArticulationPipeline Management

Soft Skills

Active ListeningStakeholder ManagementStrategic PlanningRelationship BuildingCommunication

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

SaaSTechnologyNet Revenue RetentionCross-SellUpsell

About the role

Key responsibilities & impact

Owning the full account relationship for a defined portfolio of corporate legal customers
Identifying white-space and expansion opportunities through discovery, stakeholder engagement, and adoption analysis
Developing and executing expansion plans to drive cross-sell and upsell motions aligned with customer goals
Guiding and accelerating product adoption
Conducting regular business reviews and strategic planning sessions with executive and legal leadership
Collaborating with Sales Engineering, Product, and Customer Success to understand customer needs and solution fit
Managing accurate forecasting, pipeline discipline, and expansion pipeline visibility within CRM systems
Driving net revenue retention (NRR) and expansion revenue targets for your portfolio
Building and maintaining long-term strategic relationships

Requirements

What you’ll need

3–6 years of B2B account management, customer success, or expansion sales experience in SaaS or technology
Proven track record managing account portfolios and driving expansion revenue or NRR
Consultative sales mindset with strong discovery, active listening, and stakeholder management skills
Comfort navigating complex organizations and engaging Director-level, VP-level, and C-suite stakeholders
Experience using CRM platforms such as Salesforce
Strong analytical skills and business acumen with ability to identify trends, gaps, and expansion opportunities within accounts
Ability to articulate product value and ROI in business terms aligned with customer priorities
Bachelor’s degree or equivalent professional experience

Benefits

Comp & perks

Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy
Multiple company wellness days each year
Access to RethinkCare, a global behavioral health platform