Account Manager – Northeast

iManage

Account Manager at iManage managing law firm accounts and driving revenue growth through strategic account management. Leveraging legal technology expertise to modernize clients' operations and deepen platform engagement.

Posted 7/8/2026full-timeNew York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives.
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts.
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.

Requirements

What you’ll need

JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
5+ years of experience in account management, client success, business development, legal operations, or legal technology.
Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
Strong commercial acumen and consultative relationship management skills.
Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
Bachelor's degree required; JD strongly preferred.

Benefits

Comp & perks

Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Annual performance-based bonus
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, 10 weeks 100% paid for secondary leave
Flexible time off policy to take the time off that I need
Multiple company wellness days each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementClient SuccessBusiness DevelopmentLegal OperationsLegal WorkflowsForecastingPipeline ManagementContract NegotiationCross-Sell StrategiesUpsell Opportunities

Soft Skills

Relationship ManagementConsultative SkillsCommunication SkillsStrategic ThinkingClient Advocacy

Certifications

JD Degree