Account Manager – Southeast

iManage

Account Manager managing strategic accounts for mid-market law firms at iManage. Driving revenue growth through cross-sell and upsell strategies in legal technology.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner
Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce
Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities

Requirements

What you’ll need

JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department
5+ years of experience in account management, client success, business development, legal operations, or legal technology
Strong understanding of law firm operations, legal workflows, and the legal technology landscape
Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders
Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities
Strong commercial acumen and consultative relationship management skills
Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM
Bachelor's degree required; JD strongly preferred.

Benefits

Comp & perks

Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy
Company wellness days for mental health and well-being
Access to RethinkCare, a global behavioral health platform
Unlimited access to LinkedIn Learning courses

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementClient SuccessBusiness DevelopmentLegal OperationsLegal WorkflowsConsultative Relationship ManagementPipeline ManagementForecasting

Soft Skills

Relationship BuildingCommercial Acumen

Certifications

JD Degree