Attorney

• Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture.
• Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements.
• Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations.
• Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor.
• Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.
• Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery.
• Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform.
• Delivering knowledge transfer sessions to customers and other team members.
• Presenting progress reports to the Project Manager or customer teams.
• Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape.
• Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork.
• Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent.
• Mentoring junior consultants when needed.
• Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction.
• Supporting case study development and provide lessons learned feedback to the project team.
• Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management.

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