Engineer

• The Staff Engineer leverages deep technical knowledge and experience to design and implement high value, corporate-scale technical initiatives.
• The Staff Engineer will lead efforts to train and develop the technical skills or junior members of the team, ensuring knowledge is shared broadly and individual proficiency meets or exceeds the job requirements.
• This role requires a high degree of skill and proficiency in the identified technology portfolio complimented with well-developed leadership skills in areas such as communication, collaboration, and emotional intelligence.
• This role delivers value to the organization by providing quality support to core business units and striving for a high degree of professionalism and customer satisfaction.
• Leads and serves as the technical subject matter expert for corporate strategic initiatives utilizing proven methodologies of design, build, test, deploy, while defining measures of success to ensure corporate objectives are met and are successful.
• Leads communication and collaboration efforts cross-functionally to garner alignment to corporate initiatives and standards. Effectively articulates the purpose, value, and process to non-technical customers to drive support and adoption.
• Instills a culture of continual process improvement across members of the technical services team. Leads initiatives to continually refine and improve system configurations and or processes, and streamline workflows to increase efficiency, reduce cost, and improve the end user experience.
• Provides elevated/escalation level technical support to junior members of the technical services team.
• Trains and develops the technical skills of junior members of the team, ensuring knowledge is shared broadly and individual proficiency within a role level meets or exceeds the job requirements. Works directly with management to identify any gaps in skills deficiencies or employee role misalignment.
• Leads the design of technical training material and documentation to support Imagine Pediatrics employees internally and externally to the technical services team.
• Work will be performed during regularly scheduled shifts as directed by the Manager, Technical Services Engineering Team.
• Modifications to shifts must be requested and approved by the Manager, Technical Services Engineering Team.
• Provide after-hours assistance as needed or via an On-Call after-hours pre-defined schedule.
• Other duties as assigned.

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